Shipments and returns

Shipping

Figurine 12 pouces ships orders Monday through Friday. Orders are processed and shipped in the order they are received. Normally orders placed before noon ship that same day or next business day. However, during especially busy periods, it can take 2 business days for an order to be processed and shipped.

The products are delivered to the address of delivery which you indicated during the process of order. The deadlines are usual average times (3 to 10 working days according to the mode of payment) and correspond to the times of treatment and delivery.
In the event of deliverable articles on different dates taking into account their availability, the share in the expenses of treatment and forwarding will be invoiced only for one sending.
figurines 12 pouces could not be held responsible for the consequences due to a delay of routing.
In the event of payment by cheque, the order will be treated with reception of the cheque. Consequently, the applicable delivery periods count as from the day of reception of the cheque and can thus be modified compared to those mentioned at the day of the placing of the order.
Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

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Returns

We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. You have 7 days from receipt of order to let us know of a problem with your order. All returns MUST have a Return Authorization from figurines 12 pouces prior to being sent back.

Factory Defects

The different manufacturers that we carry each have different rules as to how they like to handle defects. Should you receive a packaged item that is damaged from the manufacturer, please let us know and we will let you know where to send it for an exchange. In most cases, figurines 12 pouces will handle the exchange and the shipping fees.?